Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM that lets you activate a mobile network without needing a physical SIM card. It's fast, easy, and perfect for travel or secondary data plans.

Select your destination country or region, then select the plan you want, complete the checkout process, and you’ll receive your eSIM installation details via email instantly.

You will receive your eSIM QR code and installation instructions instantly via email after your payment is successful.

After purchasing, you'll get an email with a QR code and setup instructions.

On your device, go to Settings > Mobile Network > Add eSIM, then scan the code to install. For full installation steps, check here: Installation Info

Deleted eSIMs cannot be recovered. You would need to purchase a new eSIM and plan.

Yes! Most devices allow Dual SIM usage — meaning you can use a physical SIM and an eSIM simultaneously.

No. Once an eSIM is installed on a device, it cannot be reused or installed on another device.

No, there are no hidden fees. The price you see at checkout is the final cost. All eSIMs are prepaid.